Faq

Frequently Asked Questions

General

How long until I get my UGC?

From the initial onboarding call, we typically launch your first creatives within 21-28 days.

This timeframe covers strategy development, creative production, and any revisions needed to deliver top-notch content.

In time-sensitive scenarios, we are able to accommodate a shorter lead time.

Can you run my Ads too?

Yes! We provide Paid Social as an end-to-end service including content creation, managing creators, running ads and tracking Ad performance.

Am I qualified to work with The Social Penguin?

We only work with brands that are seriously committed to scaling profitably through paid social, and generating at least $50K MRR.

How can I can contact you?

Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.

Packages

What packages do you offer?

The perfect package for you depends on factors including your service request (UGC, TikTok Shop, Paid Socials) and size.

Generally, we accommodate brands with a MRR starting at $50K and also have clients with a $10M MRR.

To get a tailored offer for your business, enquire using the Contact Us section.

What are the minimum contract periods?

Our standard agreement requires a minimum commitment of three months. This allows us to effectively plan, execute, and optimise your campaigns to achieve your KPIs and for the best possible results.

Are creators included in your pricing?

Yes! All packages are inclusive of our creator pricing.

How can I can contact you?

Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.

Other

What happens if the creatives don’t lead to conversions?

We often include performance guarantees within our packages. To determine the creative structure for your brand, schedule a call with our team to find out more.

Which social platforms do you cover?

We run campaigns across leading social platforms, such as Instagram, Facebook, TikTok and more. Simply let us know your requirements!

What language do you create content in?

Our creators are multilingual team and proficient in crafting content in over 12+ languages, including but not limited to English, Spanish, Portuguese, and French, to suit the native language, style, and cultural norms of your audience.

How can I can contact you?

Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.

Not just ANY
boring MARKETING agency

Our team takes pride in elevating brands with UGC, Paid Creatives and TikTok Shop.

The term 'agency' is avoided by us, because we are more than just your service provider. We work closely with carefully selected brand partners, prioritising growth and success. When you thrive, we thrive, ensuring mutual growth and achievement.

Join us today and receive your Social Penguin Welcome Pack!

Including your own adopted penguin, our mascot plush, sweet penguin treats & much more to enjoy with the team!

Connect with us

Build Your Social Presence.

Ready to find out whether we can help you reach your goals? Let's have a chat!